Privacy Policy

1. Information we collect

We may collect the following information when you use Open Heart:

• Name, username, email address, and password hash during account creation.
• Profile information you choose to provide.
• Posts, images, reactions, comments, reports, and support requests you submit through the app.
• Device information such as app version, platform type, notification token, IP address, and basic diagnostic logs.
• Usage data needed to improve the service, prevent abuse, and maintain security.

2. Anonymous posts

Users may choose to post anonymously. When a post is anonymous, other users will not see the author’s identity in the public app experience.

For safety, abuse prevention, moderation, legal compliance, and service integrity, Open Heart may still store the internal user account linked to the post.

3. How we use information

• To create and manage user accounts.
• To deliver app features such as posting, reactions, comments, and notifications.
• To moderate harmful or abusive content.
• To respond to support requests and account issues.
• To protect the service, investigate misuse, and enforce community rules.
• To improve app performance, security, and user experience.

4. Content moderation

Open Heart uses moderation tools and human review where appropriate to keep the platform respectful and safe. Content that breaks the rules may be hidden, removed, or escalated for review.

5. Sharing of data

We do not sell your personal information. We may share limited information with service providers who help us operate the app, such as hosting, cloud storage, analytics, crash reporting, and notification services, subject to appropriate safeguards.

6. Third-party services

Open Heart may rely on third-party services such as cloud hosting, Firebase or similar notification services, analytics tools, storage platforms, or customer support tools. These services may process limited information on our behalf.

7. Data security

We implement reasonable administrative, technical, and organizational safeguards to protect data from unauthorized access, misuse, loss, or alteration. No system can guarantee absolute security, but we take privacy and security seriously.

8. Retention

We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, maintain records, and enforce our policies. Some information may remain in backup systems for a limited period.

9. Your choices and rights

• You may review and update your profile information in the app where available.
• You may request deletion of your account and associated personal data.
• You may manage notification preferences and privacy settings in the app.

10. Children

Open Heart is not intended for children below the minimum age required by applicable law or store policy in your region. If you believe a child has provided personal information, contact us so we can investigate.

11. International processing

Your information may be stored or processed in countries other than your own depending on the location of our infrastructure or service providers.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

13. Contact

If you have questions about this Privacy Policy, contact us at support@yourdomain.com.